In today's conversation, Des Traynor and I share our thoughts on our careers and Intercom - from an aha moment in 2011 to this year's pandemic, and beyond. In this very special episode of Inside Intercom, I sat down with Des, our Co-Founder and Chief Strategy Officer, for a long chat about our respective journeys so far, our thoughts on Intercom over the years and what that the future holds for us. .Lack of time ? Here are some takeaways: Focus on your customers. Don't just listen to Latest Mailing Database what they say: watch what they do, understand their world and their challenges, and think about how your product fits in and integrates with everything going on in their life.
In times of crisis, it helps to keep company values in mind – after all, they are your North Star. Do the right thing for your staff, keep them safe, and remove barriers to Latest Mailing Database help them do their job. Make it easy for customers to talk to you, and vice versa. Frequent touchpoints and positive interactions will build strong relationships and build customer loyalty. It is much more difficult to grow a business without loyalty. If 2020 has taught us anything, it's that a passive attitude towards non-discrimination is not enough. Think about what you could do to bring more diversity to your teams and be more inclusive as a company, and do all you can to achieve the goals set. To be open minded.
No matter how many years you have under your belt, there are always areas for improvement and blind spots in your approach. Hire people who can point them out to Latest Mailing Database you and help you constantly progress. If you enjoy our discussion, check out other episodes of our podcast. You can subscribe on iTunes , stream on Spotify , or grab the RSS feed in your reader of choice. The following is a slightly edited transcript of the episode. Karen: I would like to welcome you to this very special episode of Inside Intercom. We've decided to do something a little different this week, and today's episode won't be an interview where I interview Des or vice versa, it'll just be a conversation between the two of us.